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Frequently Asked Questions (FAQ)

General Questions

A: RAFAEL AZIZ is a New York-based brand specializing in luxury designer socks that combine traditional Eastern artistry with modern fashion trends. We offer high-quality, stylish socks for men and women.

Q: Where are RAFAEL AZIZ socks designed and produced?
A: Our socks are designed in New York and produced in Turkey.

Product Information

Q: What materials are used in RAFAEL AZIZ socks?
A: We use premium materials such as combed cotton to provide comfort, breathability, and durability.

Q: Do you offer different sizes?
A: Yes, our socks are available in various sizes to ensure a perfect fit for everyone. Please refer to our size chart on each product page.

Q: Do you offer a guarantee on your socks?
A: Yes, we offer a lifetime guarantee on all our socks.

Ordering and Payment

Q: How can I place an order?
A: Orders can be placed directly through our website. Simply select your desired products, add them to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept various payment methods including Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, JCB, MasterCard, PayPal, Shop Pay, UnionPay, Venmo, and Visa.

payment methods

Shipping and Delivery

Q: Do you offer international shipping?
A: Yes, we ship our products worldwide. Shipping costs and times vary based on the destination.

Q: How long will it take to receive my order?
A: Standard US shipping typically takes 3 business days. We also offer free shipping on all US orders.

Returns and Exchanges

Q: What is your return policy?
A: We offer free returns and exchanges for all US orders. Items must be unused with labels and packaging intact. For more details, please visit our Return Policy page.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer service team with your order details.

Corporate and Bulk Orders

Q: Do you offer corporate or bulk orders?
A: Yes, we provide options for corporate gifting and bulk purchases. Please contact us for more information and special pricing.

Customer Support

Q: How can I contact RAFAEL AZIZ customer service?
A: For any inquiries, please reach out to us via email at or through our Contact Us page.

Free & Fast Delivery

A free fully-trackable 3-day delivery service on all US orders.

Lifetime Guarantee

Lifetime guarantee on all our socks.

Exchanges & Returns

Free returns and exchanges for all US orders.